Last updated: February 10, 2026
SierraNova Labs ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how our macOS software products ("Software") handle — or more accurately, don't handle — your personal information.
Our Software stores all user-entered data locally on your machine. We do not operate servers that receive, store, or process your personal data or lab results. The only internet connection the Software makes is for license registration. Your information stays on your computer.
Our Software does not collect, transmit, or share:
All data you enter into the Software is stored locally on your computer in a local database file. This data never leaves your machine through our Software. You are responsible for backing up your own data.
The Software connects to the internet solely for the purpose of license registration. No user-entered data, lab results, or personal information is transmitted during this process. All other functionality operates fully offline without any internet connection.
Our order process is conducted by our online payment processor, who acts as the Merchant of Record for all purchases. When you purchase our Software, the payment processor collects your name, email address, country, and payment details to complete the transaction.
The payment processor and SierraNova Labs act as independent data controllers for the personal data involved in the purchase. The payment processor processes your billing and payment data to complete transactions, apply applicable taxes, meet compliance requirements, and fulfill its legal obligations. Please refer to the payment processor's privacy policy for details on how they handle your information.
We receive the following information from the payment processor to fulfill your order and provide support:
We do not receive or store your full payment card details. We use this information for the following purposes under legitimate interest:
We do not use your data for marketing purposes unless you have given us separate, explicit consent to do so.
If you contact us via email for support, we will have access to the information you provide in your message. We use this information solely to respond to your inquiry and provide support. We do not sell or share your contact information with third parties.
Our website does not use cookies, analytics trackers, or any third-party scripts that collect visitor data.
Our Software does not integrate with, send data to, or receive data from any third-party services, except for the license registration process described in Section 4. The only third-party service involved in our business is our payment processor, which handles payment processing as described in Section 5.
If you are located in the European Economic Area (EEA), United Kingdom, or another jurisdiction with applicable data protection laws, you have the following rights regarding your personal data:
To exercise any of these rights, please contact us at support@sierranovalabs.com. We will respond within 30 days. For data held by our payment processor, please contact them directly via their privacy policy.
We retain your purchase and support data for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, and resolve disputes. If you request deletion of your data, we will delete it within 30 days, except where we are required to retain it by law.
Our Software is not directed at children under 13. Since we do not collect any personal data through the Software, we do not knowingly collect information from children.
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "Last updated" date.
If you have questions about this Privacy Policy, please contact us: